Return and Refund Policy

BK WHEELS Return Policy

We want to ensure your complete satisfaction with your electric bike purchase from BK WHEELS. To facilitate a smooth return process, we have established the following return policy, subject to the conditions mentioned below:

Return Period:

Customers are eligible for returns within 7 days from the date of delivery.


To be eligible for a return, the electric bike must meet the following criteria:

a. The electric bike must be in new and unused condition.

b. It must be free of any damages, scratches, or wear and tear.

c. All original accessories, manuals, and packaging should be included.

Restocking Fee:

a. If the electric bike is in new and unused condition, a 6% restocking fee will be applied to all eligible returns. This fee will be deducted from the refund amount.

b. If the electric bike shows any signs of use, a 10% restocking fee will be applied instead.

Return Process:

To initiate the return process, please follow these steps:

a. Contact our customer support team within the 7-day return period to request a return authorization.

b. Provide your order details and reason for the return.

c. Pack the electric bike securely in its original packaging to prevent any damage during transit. Include all accessories and manuals.

Shipping and Insurance:

Customers are responsible for the return shipping costs and must arrange for shipment through a reliable and trackable courier service. We recommend insuring the package for the full value of the electric bike to safeguard against any loss or damage during transit.

Inspection and Refund:

Upon receiving the returned electric bike, our team will inspect it to ensure it meets the eligibility criteria. If the item passes the inspection, we will process the refund, minus the applicable restocking fee (6% for new and unused bikes or 10% for used bikes), to the original payment method used during the purchase. Please allow up to 7 business days for the refund to reflect in your account.

Non-Eligible Returns:

Electric bikes that do not meet the eligibility criteria stated above will not be accepted for return. In such cases, the customer will be responsible for arranging the return shipment back to their address, and no refund will be issued.

Damaged or Defective Products:

If your electric bike arrives damaged or defective, please contact our customer support team immediately within 48 hours of delivery. We will work to resolve the issue promptly and arrange for a replacement or repair.

Non-Returnable Items:

Certain items are non-returnable, including but not limited to:

· Used, Undamaged Equipment

· Apparel (clothing, hats, etc)

· Battery Packs

· Helmets

· Special Orders

· Items that display wear

· Box Requirement:

For the purpose of warranty and returns, you are responsible for providing a new box at your expense if you have discarded the original box in which the product was shipped. Please retain your bike box even if it has been damaged in shipping.

Authorization for Returns:

Items cannot be returned without authorization from our customer service team. If a return is received without an authorization code, the shipment is likely to be lost.  BK WHEELS accepts no responsibility for items returned to us without explicit authorization.

Open Box/Refurbished Bicycle Return Policy:

Open Box bikes and refurbished bicycles are sold “as is” and are not eligible for return.

Modifications to the Return Policy:

BK WHEELS reserves the right to modify or amend this return policy at any time without prior notice. Changes will be effective immediately upon posting on our website or other communication channels.

If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team at Admin@bkwheels

Thank you for choosing BK WHEELS as your electric bike provider.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: